---
title: Comments
description: Talk with your team about a message without it reaching the agent.
---

Comment on any message in a Session to talk it through with your team. Comments
stay with people: the agent doesn't see them until someone sends them.

![The Comments sheet open over a Session, with teammates discussing an agent's question and a field to add a comment.](/docs/screenshots/comments.webp)

## Comment on a message

Hover over a message and select **Comment**. On a phone, the button is always
there. Everyone who can open the Session sees your comment straight away, and
the message shows how many replies it has. Select the replies to open them.

Anyone who can see the Session can comment, including people with
[**Can watch**](/docs/share-a-session#what-teammates-can-do).

## Bring a teammate in

Type `@` in a comment and pick a teammate. They get a
[notification](/docs/notifications) that opens the message. In your own Session,
mentioning someone who can't open it yet shares it with them with **Can watch**.

## Send a comment to the agent

If you can drive the Session, you choose what the agent sees:

- Tick **Also send to agent** before you send, or include `@agent` in the
  comment.
- Hover over a comment that's already there and select **Send to agent**.

The comment reaches the agent as an ordinary message from you. If the agent is
busy, it waits in the queue. The message links back to its comment, and the
comment links to the message.

## Send a whole discussion

After a longer discussion, select **Send discussion to agent**, add what you
want done if you like, and select **Send to agent**. The agent gets every
comment added since the last time you sent this discussion, with who said what.
The message shows them under **Discussion**.

## If it doesn't work

- **Your comment is saved, but it couldn't be sent to the agent:** select
  **Send to agent** on the comment.
- **This Session has reached its limit of 500 comments:** start a new Session
  to keep discussing.